Returns & Exchanges
At KleopatraJewels, we want you to feel as radiant as royalty; if you are not completely satisfied with your purchase, you may return your items within 30 days of delivery. All returned jewelry must be in its original, unworn condition and include the signature luxury packaging.
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely place the jewelry in its original box and use the provided prepaid shipping label to ensure the items are protected during transit.
Ship It Back
Drop off your package at any authorized carrier location and keep your tracking receipt for peace of mind.
Quality Inspection & Refund
Once our artisans verify the condition of the piece, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing